Best of Class
Title: Best of Class
Author: Ken Shelton, editor
The revolution of a massive global marketplace has brought with it an urgent demand for superior quality and competitive customer service. Talented executives who have not only met this demand, but exceeded and thrived upon it, share their perspectives and strengths throughout this volume. Best of Class features over 50 executives who have made superior service both a priority in and an asset to their companies. Leaders such as Stephen R. Covey, Grace Major, Tom Peters, Chip Bell, and Ken Blanchard voice their views on and experience with service in management, quality, and becoming a service provider. Actual case studies of customer service experiences are included for a practical guide to implement Best of Class in your own business or corporation.
Ken Shelton is editor of Executive Excellence magazine. This compilation features articles from the perspectives of CEOs, senior and middle managers, quality consultants, and general business advisors, all addressing the timely topic of customer service. Contributors include:Stephen R. Covey, Leslie Wexner, Peter Block, Charles Watson, Eugene Bryan, Lynda Paulson, Joseph Grenny, Tom Peters, Robert Lorber, Price Pritchett, Karl Albrecht, Paul Timm, John Stewart, Richard Whitely, Chip Bell, Richard Tate, Robert Dewar, Jack Burke, Grace Major, Ed Yager, Gary Heil, Brian Joiner, Ken Blanchard, Mark Warner, Keith Bailey, Jim Buckman, Karen Dunn, Lawrence Miller, G. Howland Blackiston, Charles Garfield, Ron Zemke, Kathy Welch, Kirtland C. Peterson, Edwin Artzt, James Shaffer, Don Flamm, David Tierno, John Martin, Al Tolstoy, Robert O'Neal, Bryan Kinnamon, John Shields, Robert Schrandt, Joseph Vittoria, John McLaughlin, Dave Thomas, Michael Dell, Frank Navran, Terry Brinkoetter, Albert Bernstein, Bill Adams, Robert Shapiro.
256 pages, Hardcover, May 1998
Business Management
ISBN 1-890009-23-7
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